Cancellation and Non-Attendance Policy

At Eclipse Health and Osteopathy, we prioritise the delivery of exceptional care to our valued clients while maintaining the operational integrity of our clinic. To facilitate this, we have instituted a comprehensive cancellation policy to ensure the optimal utilisation of our appointment slots. Please review the following guidelines:

Cancellation or rescheduling of appointments requires a minimum of 12 hours’ notice. This allows us to efficiently accommodate the needs of both our clients and our practitioners, and to fit in other clients from our waiting list.

Cancellations made between 6 and 12 hours prior to the scheduled appointment time will incur a cancellation fee equivalent to 50% of the appointment cost.

Cancellations made with less than 6 hours’ notice or failure to attend the scheduled appointment without prior notification will result in a cancellation fee equivalent to 100% of the appointment cost.

Clients who have demonstrated a pattern of missed appointments may be requested to prepay for future bookings. This prepayment will be applied as a credit towards the cost of their appointment at the time of service.

This policy applies to all patients including those under Medicare, DVA, and WorkCover – where patients will be responsible for any fees.

Additionally, no cancellation fee will apply if you find someone to replace your current appointment.

Our cancellation policy is designed to promote fairness and accountability among our clientele, as well as to uphold the efficiency of our clinic operations. We greatly appreciate your cooperation and understanding in adhering to these guidelines.

Should you require any further clarification or assistance regarding our cancellation policy, please do not hesitate to reach out to our administrative team on 07 5613 3505.